Custom Order Policy
Updated: September 2025
Table of Contents
Custom Orders Overview
At Commercial Holiday Decor, we take pride in providing commercial decorations that meet the unique needs of our clients. Whether you’re looking to modify an existing product or design something entirely new, our custom order process ensures that your vision becomes a reality. This policy outlines our terms regarding custom orders, including definitions, deposits, production times, and return procedures.
Custom vs. Made to Order
Custom Made Products Defined
A custom order refers to any product that is designed, modified, or fabricated specifically to the customer’s specifications. This includes custom sizes, finishes, artwork, colors, structural changes, logos, or entirely new designs. Once approved, custom orders enter production and cannot be modified.
Made to Order Products Defined
Made to order items are based on existing product designs but are manufactured upon request rather than pulled from existing inventory. These items may have limited customization options (such as size or color) but follow the manufacturer’s standard designs and specifications. Most of our products are made to order and are only subject to our Return Policy.
Custom Order Deposits
All custom-made items require a 50% non-refundable deposit at the time of order placement to begin the design and production process.
- The remaining 50%, plus any applicable shipping and handling fees, is due prior to shipment.
- In certain cases, the initial deposit may be waived or refunded if authorized in writing by a Commercial Holiday Decor representative.
We accept payments via credit card, ACH, or cashier’s check. Production will not begin until the deposit is received and any artwork proofs or design approvals are signed.
Artwork and Logos
Before production begins, all applicable renderings, proofs, or samples will be provided for client review and approval.
Commercial Holiday Decor is not responsible for errors in approved artwork.
Once approved, no changes can be made without restarting the design and production process and may incur additional charges and time.
Cancellations and Changes
Once a deposit is received and design work has begun, your order is considered active.
No major changes are allowed once production has begun.
Cancellations made after this point may forfeit the deposit and incur additional design or restocking fees.
Custom Order Returns
Due to the personalized nature of custom-made products, all sales are final.
We do not accept returns or offer refunds on these items unless they arrive damaged or are defective.
Claims may require photos, documentation, and return of the damaged product for inspection.
If your order is damaged in transit or contains manufacturing defects, you must notify us within 5 business days of delivery to initiate a claim.
Please note that this guarantee does not cover costs associated with return shipping, installation, or removal of products. Additionally, damages resulting from bulb burnouts, improper handling, weather conditions, or transit are excluded from this guarantee.
Every item is thoroughly inspected before shipping to ensure it meets our quality standards. To ensure satisfaction, we encourage our customers to inspect and test all products upon delivery and prior to installation.
Production Lead Times
Production lead times vary depending on the complexity of the project, quantity ordered, and seasonal demand.
- Typical production lead times (January through August) range from 4 to 8 weeks.
- Larger or highly customized orders may take up to 90–120 days or longer depending on the order size.
- These timelines begin once the deposit is received and all necessary approvals are in place.
Custom orders placed after August 1st are not guaranteed to arrive in time for Christmas installation. Lead times vary on the manufacturer’s production schedule. The earlier you place your order, the more likely you’ll receive it in time for Christmas.
Please note that lead times do not include shipping or delivery time. Delays caused by late approvals, design changes, or payment issues may extend your delivery date.
Warranty Information
Most custom products come with a limited warranty against defects in materials and craftsmanship.
Warranty length and terms vary by product and manufacturer.
Damage due to misuse, improper installation, or unauthorized repairs is not covered.
Please contact us for warranty claims or product support. Our contact information is posted below.
Contact Information
Questions about our policy should be sent to us at help@commercialdecorations.com.
Our contact information is posted below:
Trade name: Macksoud Commercial Decor LLC.
DBA: Commercial Holiday Decor
Phone number: US +1 (810) 207-1047
Email: help@commercialdecorations.com
Registered address:
Commercial Holiday Decor
2222 W. Grand River Ave.
Ste. A
Okemos, MI, 48864
Michigan Business ID Number: 803190719
TL;DR Go back and read it. This stuff’s important. 🙂
